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Privacy Policy EN

This page can be reached, via links at the bottom of all pages of the site in accordance with Article 122 second paragraph of Legislative Decree 196/2003 and following the simplified procedures for information and acquisition of consent for the use of cookies published in the Official Gazette No. 126 of June 3, 2014 and its register of measures No. 229 of May 8, 2014.

Protection of Privacy

On April 6, 2016, the European Union approved a major reform of the data protection framework by adopting the “General Data Protection Regulation” (GDPR or Regulation), which is directly applicable in member states. The Regulation replaces Directive 95/46/EC (“Data Protection Directive”) and its application becomes mandatory as of May 25, 2018, two years after its entry into force.
The new Regulation strengthens the protection of the right to personal data protection (Data Protection), in line with the recognition of personal data protection as a fundamental right in the EU. The Regulation is also an urgently needed response to the challenges posed by technological developments that enable the collection and processing of large amounts of personal data in real time, enabling the development of automated decisions beyond human intervention. The Regulations meet the need for privacy protection increasingly felt by European citizens.
The purpose of this information notice is to make known with the utmost transparency and confidentiality what personal data (hereinafter, “Data”) Eimí SRL (hereinafter, “Eimí”), based in Caraffa di Catanzaro in Via Palermo 4, Italy, as the Data Controller as well as the representative subject of the Eimí Experience brand (hereinafter, “Eimí Experience”), collects through its websites and applications and in what way such Data are used in compliance with the current legislation on the protection of personal data.

Place of data processing

We process Personal Data that we receive from you when you make a request for a quote on our websites or when you use our services or applications.
We also collect personal data from customers who communicate with us by e-mail and from those who provide their e-mail address to register for our applications or websites, to subscribe to our mailing lists (e.g., Newsletter), or to communicate with us through live chat.
We also collect personal data provided by visitors to our website and applications.

Personal data processed
When a user visits our websites and uses our applications, certain information may be collected or requested in order to facilitate Eimí in managing the relationship with the user. Such information may include:

  • contact information such as first name, last name, e-mail address and telephone number;
  • information provided to Eimí by the customer for the purpose of receiving customer support by telephone, e-mail, remote assistance, or on-site via online chat services;
  • information about the computer or device being used, including the type of browser and settings, IP address and traffic data related to the user’s Internet connection, as well as the user’s behavior while visiting the site, in a manner dissociated from user-identifying data.

Subjects Involved

Eimí, in order to provide the services offered through its websites and applications, may make use of third parties who will act on its behalf as “Data Processors” by virtue of a specific appointment. The Data may also be brought to the attention of individuals who will act as “Persons Authorized to Process”.
For our activities, it is possible that your Personal Data may be provided to third parties to comply with our internal, contractual and statutory obligations. Some categories of external recipients of your personal data are, for example:

  • Public, governmental or regulatory authorities and institutions (such as tax authorities, including complying with national security or law enforcement requirements);
  • Suppliers, including those of IT, production, communication and control services;
  • Third parties to whom we assign or remit any of our rights or obligations and collaboration and business partners;
  • Potential collaboration partners, buyers, investment banks or financial institutions in connection with corporate reorganizations or transactions;
  • Courts, law enforcement, regulatory authorities or lawyers or other third parties in connection with the establishment, exercise or defense of legal claims.

In addition, we may share non-identifiable, aggregated data with agents and business partners, or disclose aggregated statistical data about you to describe our Services to current and potential business partners, and other third parties for other lawful purposes.

Purposes in the use of personal data

This notice is reserved for the processing of personal data of users who visit our websites or use our applications for the purposes specifically identified below:

  • to verify the identity of the customer for purposes related to the services provided;
  • handle payment orders for purchased products or services;
  • to send service updates or technical/service notices;
  • solicit opinions or feedback from the customer;
  • enable the provision of services by ensuring Eimí’s compliance with legal requirements.

In compliance with consent requirements, we may use Customer Data to send advertising messages, promotions and information about products and services commensurate with the customer’s needs.
No Data is subject to dissemination.

Transfer of Data to countries outside the EU

For our activities we may share some of the collected Data with services located outside the European Union area (so-called third countries). Any international transfer of your personal data will be protected by appropriate and adequate safeguards as required by the European Union’s General Data Protection Regulation (GDPR) or other relevant data privacy laws, which include:

  • The EU Standard Data Protection Clauses adopted by the European Commission for transfers of personal data to a third country, available at: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en
  • The EU-US Privacy Shield Framework adopted by the European Commission for transfers of personal data to a third party in the United States. For more information on this please refer to: https://www.privacyshield.gov/.

Method of processing and storage

We process Data through automated means (e.g., using electronic procedures and media) and/or manually (e.g., on paper) only for as long as is necessary to provide the services you have requested or to meet our contractual and statutory obligations in accordance with applicable laws (such as retention obligations under trade or tax laws). Generally, the time limit for retention or documentation specified in applicable laws ranges from 2 to 10 years. After the relevant retention periods expire, your personal data may be deleted (on a regular basis), anonymized, or transferred to an archive. In such an archive, the user’s personal data could be used for historical, scientific, or statistical purposes, dispute resolution, and surveys.
The information collected by Eimí is stored on its own systems and in whatever region the suppliers Eimí uses operate.
The Data Controller has taken technical and organizational measures to ensure a level of security appropriate to the risk in accordance with Article 32 of the GDPR, so as to prevent the loss of Data, unlawful or incorrect use and unauthorized access.

Privacy of minors

Eimí will not intentionally collect Personal Information from a person who is not legally an adult as defined by local law. Eimí does not target minors in connection with its websites, applications, and related services. In the event that Eimí processes personal information of a person who is not legally recognized as an adult, it will require parental consent according to local laws and regulations in order to protect that person.

Right to be forgotten

Pursuant to Articles 15-21 of the GDPR, in relation to the Data disclosed, the Data Subject has the right to:

  • access and request a copy;
  • request deletion/rectification;
  • obtain the restriction of processing;
  • object to processing carried out on the basis of the legitimate interest of the Data Controller;
  • receive in a structured, commonly used and machine-readable format and to transmit without hindrance such Data to another Data Controller, where technically feasible;
  • to lodge a complaint with a supervisory authority: without prejudice to any other administrative or judicial remedy, a Data Subject who considers that the processing concerning him or her violates the Privacy Legislation has the right to lodge a complaint with the supervisory authority of the Member State where he or she resides or usually works, or of the State where the alleged violation occurred.

The above listed does not apply to information made available to third parties that are beyond the reach of Eimí.
If the processing is based on consent, pursuant to Article 7 of the GDPR, the Data Subject may revoke any consent given at any time, without prejudice to the lawfulness of the processing performed prior to revocation.
If the Data Subject wishes to have more information about the processing of his/her Data, or to exercise the previously mentioned rights, the same may forward an e-mail to: info@eimiexperience.com

Changes to this policy

Eimí, as the data controller of personal data for Eimí Experience, may make changes to this policy, ensuring in any case the timely updating of this internet page and allowing access to the various versions that have succeeded over time, which can be consulted at the same address.

Definition of Cookies

Cookies are small text files that sites visited by users send to their terminals, where they are stored and then transmitted back to the same sites on the next visit. Cookies from so-called “third parties” are, on the other hand, set by a website other than the one the user is visiting. This is because on each site there may be elements (images, maps, sounds, specific links to web pages on other domains, etc.) that reside on servers other than that of the site being visited.
The Guarantor divides cookies according to their purpose into technical and profiling cookies and first-party and third-party cookies.
Technical Cookies: These are the cookies that serve to carry out navigation or provide a service requested by the user. They are not used for any further purposes and are normally installed directly by the website owner. Without the use of such cookies, some operations could not be performed.
“Profiling” cookies: These are the cookies used to track the user’s browsing on the web and create profiles on their tastes, habits, choices, etc. With these cookies, advertising messages can be transmitted to the user’s terminal in line with the preferences already manifested by the same user when browsing online.
First Party Cookies: Cookies placed by the site being browsed.
Third Party Cookies: These are cookies placed by external sites. Often the user visits a page that contains content that resides on external sites, these same sites may place cookies.
Source: garanteprivacy.co.uk

List of cookies used

Eimí Experience.com needs to use cookies for the proper functioning of the website, some of which are necessary to monitor traffic and offer the most positive experience possible to its visitors. Some cookies are necessary to keep track of the consent given by the user regarding their use, to deliver the live chat service and for other needs.

-_ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
-_ga_4JNDL51YLN2 yearsThis cookie is installed by Google Analytics.
-CONSENT2 yearsYouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
-cookielawinfo-checkbox-advertisement1 yearSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
-cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
-cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
-cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
-cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
-cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
-PHPSESSIDsessionThis cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
-pll_language1 yearThe pll _language cookie is used by Polylang to remember the language selected by the user when returning to the website, and also to get the language information when not available in another way.
-ssupp.vid6 monthsCookie set by Smartsupp to record the visitor ID.
-viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
-VISITOR_INFO1_LIVE5 months 27 daysA cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
-YSCsessionYSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
-yt-remote-connected-devicesneverYouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
-yt-remote-device-idneverYouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
-yt.innertube::nextIdneverThis cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
-yt.innertube::requestsneverThis cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.

Cookies from other services (Third Parties)

Eimí Experience.com uses Google Analytics and other Google services as traffic monitoring and analysis tools, completely anonymously, this is to ensure a quality service and in line with visitors’ interests. In addition, the anonymous data collected is used to optimize interaction with users and carry out possible remarketing through the Google ADS platform. Other Google services (Google WebMaster Tools, YouTube, Google Maps) are also used, below is the related disclosure:

Google Policy

Facebook Pixel
Facebook Pixel is used for traffic analysis and optimization of advertising campaigns on Facebook. This tool allows us to provide sponsored posts designed specifically for our users, giving preemption to their interests. Below is Facebook’s disclosure:

Facebook Disclosure

Mailchimp and Newsletter
Mailchimp is a professional service for managing DEM (Direct Email Marketing) campaigns. We use this service to manage the newsletter offered to our visitors. Users can register for the newsletter by clicking on appropriate buttons within the website or through the relevant form at the bottom of the website.
The data collected are kept and remain private, these are shared eventually only with third parties necessary for the provision of the services offered to the user.
Newsletter registration is under the complete control of the user, each email received following confirmation of subscription contains useful links for managing and unsubscribing.

Disclosure of Mailchimp

Smartsupp is a service that allows live chat services to be implemented within the website, so visitors can be offered the opportunity to contact customer support directly during business hours or leave a message with email to be contacted back.

Smartsupp Disclosure

Social Networks
Eimí Experience.com uses Social Networks to ensure an optimal experience for its users and to enable them to share content with friends and family. Cookies may be required, below is a list of the most commonly used Social Networks on the site:

Facebook Policy
Instagram disclosure
WhatsApp policy

Blocking and Configuration of Cookies

Eimí Experience.com does not recommend blocking the use of Cookies as they are essential for proper navigation, however, you can manage them directly from your browser:

Chrome Cookie Management
Firefox Cookie Management
Internet Explorer
Internet Explorer Cookie Management
Opera Cookie Management
Safari Cookie Management
Microsoft Edge
Microsoft Edge Cookie Management

Otherwise, you can use the button below remembering that once cookies are disabled, you must delete them from your browser for proper deletion:

Manage Cookie